💡 Getting Help & Contacting Niobi Support Introduction Need help? There are multiple ways to get in touch with the support team. Whether you have a quick question, need technical assistance, or want to suggest a feature, we're here to help. This guide covers all the ways you can reach Niobi support and how to get the fastest help. What you'll learn: - How to contact Niobi Support - Support channels available - Creating support tickets - Support response times - Tips for faster responses - Common support topics - Self-help resources - 📧 Support Channels Primary Contact Channels - Email Address: support@niobi.co - Phone & Text (Kenya): +254 740 845185 (Local users can call or SMS; international users can text via WhatsApp or Telegram). - Availability: 24/7 (you can email or text anytime; calls are answered during business hours). - Response Time: Usually within 2-4 business hours for text channels. - Best For: Detailed questions, account issues, technical problems, and quick local escalations. How to Email Support - Open: Open your preferred email client. - Compose: Create a new outbound message. - Recipient: Set the "To" field to support@niobi.co. - Subject: Write a brief, clear description of the issue. - Body: Provide a detailed explanation including what you are trying to do, what is happening instead, the steps you have already tried, and helpful screenshots. - Send: Submit your request to the support queue. Email Tips for Faster Responses - Be specific: A clear description helps the team resolve issues faster. - Include details: Share your account email, workspace name, and the specific issue including transaction references where applicable. - Attach screenshots: Visual aids are highly helpful for troubleshooting technical bugs. - Copy error messages: Paste the exact text of any error code or prompt. - Write clear subjects: Use descriptive subject lines (e.g., "Can't create invoice" vs. "Help!"). 📚 Help Center & Knowledge Base Self-Service Resources - Help articles: Access comprehensive documentation on core system functions. - Step-by-step guides: Follow structured tutorials for complex configurations. - FAQ sections: Read quick answers to common user questions. - Video tutorials: Watch guided visual walk-throughs of system workflows. - Search capabilities: Query common topics to find immediate troubleshooting data. Finding Answers - Search first: Begin by using the Help Center's main search bar. - Browse categories: Filter articles by groups like Account, Payments, or Invoices. - Read FAQs: Check the most common user inquiries for quick answers. - Self-resolve: Fix your issue instantly without opening a manual email ticket. Benefits - Instant answers: Zero wait times compared to standard human chat queues. - 24/7 availability: Access the entire documentation database at any hour. - Quick references: Find answers to everyday software problems in seconds. - Detailed instructions: Follow clear, sequential tutorials t