Before raising a ticket or reaching out to support, check the Niobi Help Center for answers. The Help Center is a built-in library of guides covering topics from account setup to payments. This guide shows you how to access the Help Center, browse articles by category, search for a specific topic, and find trending articles. In this guide, you’ll learn how to: - Open the Help Center from within the Niobi app - Browse Help Center articles by category - Search for a specific topic - Find trending articles other users are reading Time estimate: 2 minutes\ Difficulty: Beginner Before You Start You’ll need: - Access to your Niobi account How to Access the Niobi Help Center Step 1: Open the Help Center 1. Log in to your Niobi account. 2. In the left sidebar, expand the Get Help section. 3. Click Help Center. You’ll land on the Help Center home page. Step 2: Search for a Specific Topic At the top of the Help Center page, use the Search articles... bar to search for a topic by keyword. For example, you can search for: - “IP whitelisting” - “sub-merchant” Step 3: Browse Help Center Articles by Category If you’re not sure exactly what to search for, you can browse the Help Center by category. The Help Center organizes articles into different topic areas, with each category showing the number of articles it contains: - Account Management — Manage your Niobi account, settings, and preferences (19 articles) - Account Security — Keep your account safe with security best practices (3 articles) - Getting Started — Set up your account and start sending payments in minutes (5 articles) - Payments — Send, receive, and manage payments across Africa (10 articles) - Payables — Send payments and manage outbound transfers (4 articles) - Receivables — Collect payments and manage inbound transfers (4 articles) Click any category card to view the full list of articles inside it. Step 4: Check Trending Articles On the right-hand side of the Help Center page, the Trending Articles panel highlights guides other users are reading most. Examples include: - How to Add and Manage Sub-Merchants in Niobi - How to Whitelist IP Addresses in Niobi - How to Access Niobi on Mobile and Add It to Your Home Screen - How to Add a New Payee in Niobi - How to Schedule a Payment in Niobi - How to Convert Currency in Niobi This provides a quick way to find commonly needed answers without searching or browsing through categories. Tips & Best Practices - Search before browsing: If you already know what you’re looking for, the search bar is usually faster than clicking through categories. - Check Trending Articles first: Many common questions are already answered in the trending list, so it’s worth checking before raising a ticket. - Use specific keywords: Searching for a specific feature name, such as “sub-merchant” or “currency conversion,” tends to return more relevant results than a general phrase. - Still stuck? Raise a ticket: If the Help Center doesn’t answer your