If you run into an issue, have a question about a transaction, or want to request a new feature, you can raise a support ticket directly from within the Niobi app. There’s no need to leave the platform or look for a support email address. In this guide, you’ll learn how to: - Find the Raise A Ticket page - Enter your details and select a reason for reaching out - Add details about your issue or request - Attach a screenshot or supporting file - Submit your support ticket Time estimate: 2 minutes\ Difficulty: Beginner Before You Start You’ll need: - Access to your Niobi account - Your organization’s name and a valid organization email address - An optional screenshot or file that helps explain your issue How to Raise a Support Ticket in Niobi Step 1: Open Raise A Ticket 1. Log in to your Niobi account. 2. In the left sidebar, expand the Get Help section. 3. Click Raise A Ticket. You’ll land on a form titled “Hello! Need assistance? We are happy to help.” Step 2: Fill In Your Details Complete the following fields: - First name \* — required - Last name — optional - Organization name \* — required - Organization email address \* — required Fields marked with an asterisk (\*) are required. Step 3: Select Why You’re Reaching Out Under “I am reaching out because:”, check the option that best describes your situation. You can select from: - I am experiencing an issue with the Niobi platform - I am experiencing an issue with a transaction - I want to make a request for a new feature - General inquiry Step 4: Add Details and Attach a File 1. In the “Kindly provide additional details” box, describe your issue or request as clearly as possible. This field is required. 2. If it helps explain your issue, click Choose Files to upload a screenshot or supporting document. This step is optional. 3. Submit the form to send your ticket to the Niobi support team. Tips & Best Practices - Be specific: The more detail you provide — what you were trying to do, what happened instead, and any error messages — the faster support can help. - Attach a screenshot when possible: A screenshot of an error or unexpected result can help the support team diagnose the issue faster than a text description alone. - Use your organization email: Submitting with your organization’s registered email helps support quickly match your ticket to your account. - Pick the closest category: Selecting the option that best matches your issue — platform issue, transaction issue, feature request, or general inquiry — helps route your ticket to the right team. FAQ Can I select more than one reason for reaching out? The form shows checkboxes rather than a single-choice selector, so you may be able to select more than one. If your request spans multiple categories, select all that apply and provide details on each in the description box. What file types can I upload? The form doesn’t specify accepted file types on screen. If your upload doesn’t go through, try a common format