How to Top Up Your EUR Account on Niobi Your Niobi EUR account allows you to hold Euros (EUR) for business operations across the Eurozone, paying European vendors, or handling international transactions. Currently, the Niobi platform supports funding your EUR wallet exclusively through internal Currency Conversion using your existing multi-currency balances (such as USD or KES). Direct external bank deposits (such as local SEPA, Instant SEPA, or external SWIFT wires) are not available at this time. Time to complete: 5–15 minutes. Before You Start Make sure you have: - An active Niobi account with the EUR currency wallet enabled. - An existing funded balance in another wallet on your Niobi dashboard (such as USD or KES) to convert from. - Completed your two-factor authentication (2FA) login. - Step-by-Step Funding Method: Currency Conversion Since currency conversion is the exclusive method to add funds to your EUR balance, follow these direct platform workflows to complete your top-up. - Dashboard - Initiate the Process: Log into your Niobi dashboard. From the main panel, click the Receive Payments button. - Currency Wallet - Select EUR: A popup window will appear. Choose EUR from the currency dropdown menu to isolate Euro funding options. - Funding Type - Select Currency Conversion: From the available pathways, select Currency Conversion. You will be directed to a dedicated multi-currency exchange interface. - Identify Intent - Choose Top Up My Account: The portal will ask for your primary target action. Select Top up my account (Convert currency and receive funds into your account). - Exchange Rate - Select Your Rate Strategy: Choose Niobi's standard live market exchange rate OR click to propose your own custom exchange rate for high-volume transactions. - Execute Order - Enter Amounts & Submit: The platform automatically sets your target destination ("To") wallet as EUR. Select your desired source wallet from the "From" field and input the amount you want converted. Click Proceed, double-check the values on the final review page, and click Submit. Tracking and Delivery Times Once your conversion request is submitted, you can track its progress under Recent Transactions on your main dashboard using three clear states: - Pending: Your conversion is in queue or is currently being reviewed by the Treasury department (if a custom rate was proposed). - Success: The transaction is finalized. The funds are instantly swapped, your EUR balance is updated, and you will receive an automatic email, SMS, and in-app notification alert. - Failed: The transfer was rejected or could not be processed due to a market timeout or insufficient source funds. Processing Timeline: Standard live market rate conversions settle almost instantly. Custom rate proposals submitted to Treasury are normally reviewed and processed within 1 to 3 hours. Troubleshooting & Common Errors "Conversion Status Stalled in Pending" If your c